• The evolution and importance of customer relations in support
• The vision of a company that provides high-quality products/services and makes customers feel valued and appreciated
• The goal and content of the guide, which is to explain the concept, benefits, and strategies of customer relations in support
• The target audience and purpose of the guide, which is to help aspiring or established entrepreneurs to improve their customer relations in support
To improve your own writing skills, you can follow these tips:
• Use a hook to capture the attention of your readers. A hook is a sentence or a question that sparks curiosity, interest, or emotion in your readers. For example, you can start your paragraph with a statistic, a quote, a story, or a rhetorical question related to your topic.
• Use a thesis statement to summarize the main idea and argument of your guide. A thesis statement is a sentence that states the main point and purpose of your guide. It should be clear, specific, and debatable. For example, you can write something like “In this guide, I will argue that customer relations in support is the key to success in any business, and show you how to implement it effectively in your own company.”
• Use transitions and connectors to link your sentences and paragraphs. Transitions and connectors are words or phrases that help you create a logical and coherent flow of your ideas. They show the relationship between your sentences and paragraphs, such as contrast, comparison, cause and effect, addition, etc. For example, you can use words like “however”, “moreover”, “therefore”, “in addition”, etc. to connect your sentences and paragraphs.
• Use examples and evidence to support your claims and arguments. Examples and evidence are specific and relevant information that back up your points and arguments. They can be facts, statistics, quotes, anecdotes, or personal experiences that relate to your topic. For example, you can use examples and evidence from your own experience, from other experts, from case studies, or from research to support your claims and arguments
